Support

Need help with Pettrove? We're happy to assist.

Contact

We usually reply within 1–2 business days. To help us help you faster, please include your iOS version and device model.

Frequently Asked Questions

How do I sync my data across devices?

Make sure you are signed in to iCloud on each device and that iCloud Drive is enabled for Pettrove (Settings → your name → iCloud). Data syncs automatically through your private iCloud; it may take a moment depending on your network.

How do I share a pet with my family?

Open the pet's detail page, choose "Invite family to co-track", and send the invitation. The other person needs Pettrove installed and their own iCloud account. Changes are then shared between you.

My reminders aren't showing up.

Check that notifications are allowed for Pettrove in iOS Settings → Notifications → Pettrove. Reminders fire as local notifications on the due date.

How do I export my records?

You can export records as CSV or a PDF health report, or back up a full pet archive, from the pet's detail page. Export features require Pettrove Pro.

What does Pettrove Pro include? How do I restore it?

Pro is a one-time purchase that unlocks unlimited pets and data export. If you reinstalled the app or switched devices, open the Pro page and tap "Restore Purchases".

Is my data safe?

Yes. Your data stays on your device (and your own iCloud if enabled). Pettrove collects nothing and has no ads or third-party tracking. See our Privacy Policy.